Contact us
Email is the fastest way to reach us. Pick the address that fits your question, or use support if you're not sure. A person reads every message.
- support@externalsoftware.com
Hark help, bug reports, account and sign-in problems, corrections to our reviews and guides, and anything else.
- privacy@externalsoftware.com
Questions about your data, or a request to see, export or delete it.
- refunds@externalsoftware.com
Refund requests for a Hark subscription. Include the email you signed in with.
- legal@externalsoftware.com
Legal notices and questions about our terms.
- partnership@externalsoftware.com
Partnerships, resellers and integrations.
Before you write
- How Hark handles recordings and voices is explained on the voice data page.
- What we collect and why is in the privacy policy.
- Refund rules are in the refund policy.
- Custom projects: see custom software.
Where we are
External Software LLC, Greenville, South Carolina, United States.
Frequently asked questions
How quickly do you reply? +
We are a small team in Greenville, South Carolina. A person reads every email and replies, usually within a few business days.
What should I include in a bug report? +
Your operating system, the Hark version, what you did, what you expected and what happened instead. A screenshot helps. Please do not attach recordings unless we ask.
Can you build custom software for my business? +
Sometimes. Tell us what you need at support@externalsoftware.com and read about our custom software work first.